Shipping policy

Shipping Policy

Last Updated: September 3, 2026

At norvellad.shop, we work to process and deliver orders as efficiently as possible.

1. Processing and Delivery Time

Our estimated total delivery timeframe is generally:

20–40 business days

Delivery time may vary depending on the destination, product availability, shipping carrier, customs processing, weather conditions, holidays, and other circumstances outside our reasonable control.

Business days generally exclude weekends and applicable public holidays.

2. Order Processing

After an order is successfully placed and payment is confirmed, we begin preparing the order for shipment.

Processing time may vary depending on product availability and order volume.

Customers will receive applicable shipping or order updates when available.

3. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please contact us as soon as possible if you believe your shipping information is incorrect.

Once an order has been shipped, we may not be able to change the delivery address.

4. Tracking Information

When tracking information is available, it may be provided to the customer through the order or shipping notification.

Tracking information may take some time to become active after the carrier receives the shipment.

5. Delays

Delivery estimates are not guaranteed delivery dates.

Shipments may be delayed because of:

Carrier delays.
Customs inspections or clearance.
Severe weather.
Public holidays.
Transportation disruptions.
Incorrect or incomplete shipping information.
Other circumstances beyond our reasonable control.

If an order is significantly delayed, please contact our customer service team so that we can review the shipment status.

6. Lost or Damaged Shipments

If your package appears to be lost or arrives damaged, please contact us at:

Email: thomasgeraldine1990@outlook.com

Please provide your order number and, when applicable, photographs of the damaged package or product.

We will review the situation and work with the applicable shipping or fulfillment provider to determine an appropriate resolution.

7. Customs, Duties, and Taxes

Depending on the destination country, an order may be subject to customs duties, import taxes, VAT, or other government charges.

Where such charges are imposed by the destination country and are not included in the purchase price, the customer may be responsible for them.

Customs procedures and fees vary by country and are outside our direct control.

8. Contact Us

If you have questions about shipping or your order, please contact: