Privacy policy

Privacy Policy

Last Updated: September 3, 2026

This Privacy Policy explains how norvellad.shop ("we," "us," or "our") collects, uses, and protects information when you visit or make a purchase from our website.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

Name
Billing address
Shipping address
Email address
Telephone number, when provided
Order details
Payment and transaction information
Device and browser information
IP address
Website usage information

Payment information is generally processed by our payment service providers and is handled according to their applicable privacy and security practices.

2. How We Use Your Information

We may use collected information to:

Process and fulfill orders.
Arrange shipping and delivery.
Communicate with you about your order.
Provide customer support.
Process returns, exchanges, and refunds.
Prevent fraud and unauthorized transactions.
Maintain and improve our website.
Comply with applicable legal and regulatory requirements.
Send marketing communications where permitted by applicable law and where you have provided the required consent.

3. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve functionality, and support relevant advertising or marketing activities.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. Sharing of Information

We may share information with trusted service providers when reasonably necessary to operate our business, including:

E-commerce and website service providers.
Payment processors.
Shipping and fulfillment providers.
Customer service providers.
Analytics and marketing service providers.
Fraud prevention and security providers.
Government authorities or other parties when required by law.

We do not sell your personal information for money.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

7. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including rights to access, correct, delete, or restrict certain uses of your information.

To make a privacy-related request, please contact:

Email: thomasgeraldine1990@outlook.com

We may need to verify your request before completing it.

8. Children's Privacy

Our website is not intended for children who are under the minimum age required to provide personal information under applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements.

9. Third-Party Services

Our website may contain links to or integrate with third-party services. We are not responsible for the privacy practices of third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact: