Refund policy

Return and Refund Policy

Last Updated: September 3, 2026

At norvellad.shop, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or exchange under the terms below.

1. 30-Day Return and Exchange Period

We accept eligible returns and exchanges within 30 days of the date you receive your order.

To be eligible for a return or exchange, the item must:

Be unused and in its original condition.
Be returned with original packaging, where applicable.
Not be damaged, altered, or modified after delivery.
Include the order information necessary for us to identify the purchase.

2. How to Request a Return

Before sending any item back, please contact our customer service team at:

Email: thomasgeraldine1990@outlook.com

Please include:

Your order number.
The item(s) you would like to return or exchange.
The reason for the return.
Photos of the item if it arrived damaged, defective, or incorrect.

Please do not send products to a return address before receiving return instructions from our customer service team.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs or other information to help us verify the issue.

If the issue is confirmed, we will provide an appropriate resolution, which may include a replacement, exchange, or refund.

4. Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

Please allow additional time for your payment provider or financial institution to post the refund to your account.

5. Exchanges

If you would like to exchange an eligible item, please contact us within the 30-day return period.

Exchange availability may depend on product availability. If the requested replacement is unavailable, we may provide another appropriate resolution.

6. Return Shipping

For eligible returns caused by receiving a damaged, defective, incorrect, or otherwise improperly fulfilled item, we will provide appropriate return instructions.

For other returns, return shipping arrangements may depend on the circumstances of the return. Please contact us before returning an item so that we can provide the correct instructions.

7. Non-Returnable Items

Certain items may not be eligible for return when they are:

Used or damaged after delivery due to customer handling.
Missing essential parts or original packaging when such packaging is required for the return.
Returned after the 30-day return period.
Made specifically according to customer-provided specifications, where applicable.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

8. Contact Us

For questions regarding returns, exchanges, or refunds, please contact: